Refund and Returns Policy

Effective Date: January 3, 2025

At Zoomrapi Christmas Store, we aim to ensure that your holiday shopping experience is seamless and satisfying. If you’re not entirely happy with your purchase, we’re here to help! This Refund and Returns Policy explains our processes for returning items and requesting refunds, whether purchased in-store at 3085 Carson Dr, Redding, CA 96003, or online via zoomrapic.net.

If you have any questions, please contact us at info@zoomrapic.net or call (530) 722-0314.

1. Eligibility for Returns

To be eligible for a return or refund:

  • Condition of Items: The item must be unused, undamaged, and in its original packaging, with all tags attached.
  • Time Frame: Returns must be initiated within 30 days of the purchase date.
  • Proof of Purchase: A receipt, order confirmation, or proof of purchase is required.

Non-Returnable Items:

  • Customized or personalized items.
  • Gift cards.
  • Clearance or final sale items.
  • Items not in their original condition or missing parts.

2. How to Initiate a Return

For Online Purchases:

  1. Email us at info@zoomrapic.net with your order number, item details, and reason for the return.
  2. Once approved, you will receive a return authorization and instructions on how to ship the item back.
  3. Ship the item to the address provided in the return authorization.

For In-Store Purchases:
Bring the item along with the receipt to our store at 3085 Carson Dr, Redding, CA 96003, during business hours. Our staff will assist you with the return process.

3. Return Shipping Costs

  • Customer Responsibility: Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
  • Defective or Incorrect Items: If the item was damaged in transit or incorrect, Zoomrapi will cover the return shipping cost.

We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for lost or damaged return shipments.

4. Refunds Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved Refunds: Refunds will be processed within 7–10 business days to the original payment method.
  • Rejected Refunds: If the return does not meet eligibility criteria, the item will be returned to you at your expense.

5. Exchanges

We offer exchanges for eligible items of equal or lesser value, subject to stock availability. If the desired item is unavailable, you may opt for a refund or store credit.

6. Defective or Damaged Items

If your item arrives defective or damaged, please contact us immediately at info@zoomrapic.net or (530) 722-0314. Include photos of the damage for faster processing. We will replace the item or issue a full refund.

7. Late or Missing Refunds

If you haven’t received your refund after 10 business days:

  1. Check with your bank or payment provider for delays.
  2. Contact us at info@zoomrapic.net, and we will assist in resolving the issue.

8. Policy Exceptions

During peak holiday seasons, return and refund processing times may be longer due to increased volume. We appreciate your patience during these periods.

9. Contact Us

If you have questions about this Refund and Returns Policy or need assistance, please contact us:

Thank You for Shopping at Zoomrapi Christmas Store

We value your trust and strive to make your holiday season magical. Visit us online at zoomrapic.net for the latest in Christmas-themed collections.